There are three ways to deposit funds into your EQ Bank account: If you continue to encounter issues with OTPs not being delivered, please call us at 1-84, Monday to Friday, 8 AM to midnight (Eastern Time).If you continue to encounter issues with OTPs not being delivered, please call us at 1-84, Monday to Friday, 8 AM to midnight (Eastern Time). Please search “How to add an email to my safe senders list” on your email provider’s website. Other email service providers: The steps vary from different email service providers. Click “New Contact” and add to whitelist. Click the address book icon under the Yahoo! Mail logo.Ģ. Click on the “Safe Senders” link and enter to whitelist.ġ. Select “Options” in the upper right corner of your email provider.ģ. After selecting the “Contacts” icon, click on “Create Contact” and fill in the details accordingly. Locate the “Contacts” icon under Applications in your Gmail.Ģ. Here are some examples on how to add EQ Bank to your safe senders’ list:ġ. Once you whitelist our email address, try to request another OTP. Search for within your search bar to see if the OTP email was delivered.Īdd to your safe senders’ list through your email service provider.If you are checking your emails on a mobile device, try to check them on a desktop computer as well.This may prevent emails and notifications from being delivered. If you are retrieving your email on a mobile device, ensure that:.Depending on your network connection and email service provider, some OTPs may take a few minutes to be delivered.For more details, check out US Dollar Account Fees and Features. There may be circumstances where the hold period is extended. Subject to certain exceptions, the normal length of time we will hold funds on your account is five business days after the date of deposit.
This means that you won’t be able to transfer funds that are being held.
For more details, check out our Hold Funds Policy.įor our US Dollar Account, although the deposit will be reflected in your account balance immediately, your ability to access the entire amount of your deposit will be restricted until the hold period has expired. However, during the hold period, you still earn interest on the deposit amount. This means that funds held will actually become available by the sixth business day.įor example, if you make a deposit on a Monday, you can access the funds on the following Tuesday.Īlthough the deposit is reflected immediately in your account balance, you won’t be able to withdraw or transfer your funds until the hold period has passed. For our Canadian dollar savings account products, we hold funds deposited by cheque or Electronic Funds Transfer (EFT) for five business days, beginning after the date of deposit.
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